Privacy Policy

At Irri-Hub KE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, products, and services. By using our services, you agree to the terms of this policy.

Information We Collect

We may collect the following types of information from our customers:

Personal Information: Your name, phone number, email address, and physical delivery address.
Order and Payment Information: Details of products purchased, invoices, and transaction history.
Website Usage Data: Information such as IP address, browser type, device type, and pages visited.
Communication Records: Emails, calls, or messages exchanged with our support team.

How We Collect Information

We collect your information in the following ways:

When you place an order on our website, by phone, or in-store.
When you subscribe to our newsletter, promotions, or request product information.
When you communicate with us via email, phone, or social media.

Through cookies and analytics tools that track site activity to improve our services.

Why We Collect Your Information

We collect and use your personal information to:

Process and deliver your orders efficiently.
Communicate updates about your orders, refunds, or returns.
Improve our website, products, and customer experience.
Share promotions, offers, or updates (if you have opted in).

Comply with legal or regulatory obligations.

Who We Share Your Information With

Irri-Hub KE does not sell your personal data to third parties. We only share your information with:

Delivery and Courier Services to ensure successful order delivery.
Payment Processors and Banks to complete secure transactions.
Service Providers and IT Partners who assist with website functionality and analytics.
Regulatory Authorities, if required by law or legal processes.

How We Keep Your Information Secure

We implement strict security measures to protect your personal information, including:

Data encryption during transmission.
Secure servers and firewalls to prevent unauthorized access.
Limited access to your personal data by authorized staff only.
Regular system updates and monitoring to maintain security.

How You Can Opt Out or Delete Your Data

You are in control of your personal data. You can:

Unsubscribe from marketing emails at any time by clicking “unsubscribe” in our emails.
Request to delete your account or personal data by emailing sales@irri-hub.com.
Decline cookies in your browser settings if you do not wish to be tracked online.
Once we verify your request, we will delete or anonymize your data, except for information we are legally required to retain.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Updates will be posted on this page with the “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Irri-Hub KE

Email: sales@irri-hub.com

Phone: 0732 957 984

Last Updated on 31st July, 2025